In which WT flying F, people.

I was on the phone with this one guy for over twenty minutes verifying his wiring, and his DSL modem just would not train up. His connection had bounced about 25 times the day before and I figured it was either an improperly conditioned line or a bad DSL modem. So I let him go and got Qwest on live chat and asked them to check the circuit, and lo and behold the DSL came up and there were no errors on the line. None.

How did it suddenly come up? Probably that’s about when the customer went ahead and did what I’d asked him to do, which was make sure his damn modem was plugged into the damn wall jack… or maybe Qwest fixed something. Or maybe gnomes did it.

I called the customer back and we reconfigured his modem – he probably really had pressed the recessed Default button, even though he claimed he hadn’t when I asked him – and it authenticated and he was online and his email downloaded and it was like Christmas and the Fourth of July all rolled into one.

One of these three things is true:

1. The customer lied to me about his wiring configuration and fixed it after we got off the phone.
2. The Qwest tech fixed something and didn’t cop to it.
3. The DSL came up miraculously by itself in a totally unrelated way.

The weird part about my job? Is that I will never, ever know which.

It’s amazing I can even sleep at night. Srsly.

In other news, if you were losing sleep yourself wondering about the über-phallic banana keeper from last week’s bento explosion, it’s on the wall next to my desk:

Feel better now? I figured you would!